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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Effective August 11, 2021, our visitor policy complies with the California Department of Public Health State Public Officer Order.

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result.

Any one of the following may be used to show vaccination:

- COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
- Photo of Vaccination Record Card as separate document
- Photo of the visitor’s Vaccination Record Card stored on a phone or electronic device
- Documentation of COVID-19 vaccination from a healthcare provider
- Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type

* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result from within the past 72 hours.
* All visitors are required to wear well-fitting, surgical or double cloth masks.

Patients whose visitors are exempt from this order: patients in critical condition or in end-of-life care, maternity patients in labor, pediatric patients age 17 and younger and patients with disabilities


UPDATED VISITATION GUIDELINES
(as of August 2021, subject to change)

Inpatient Areas

Non-COVID-19 Inpatient Visitation is as follows:

  • Intensive Care Units: Two unique visitors from the same household per day between 9 a.m.- 9 p.m.
  • Medical and Surgical Units: Two unique visitors from the same household per day between 9 a.m.- 9 p.m.
  • Labor and Delivery & Postpartum: Two support people, 24 hours/day. Visitors must remain with patient through duration of the stay.
  • Pediatrics: One pair of parents/guardians, 24 hours/day.
  • NICU: One pair of parents/guardians, 24 hours/day.
  • End-of-life Patients Who Are Not COVID-19 Positive or Suspected: Up to two unique visitors per day, 24 hours/day.

Visitors are not allowed for patients with moderate or high suspicion of having COVID-19, unless a clinical team has determined the patient is considered end of life.

Outpatient Areas

  • Emergency Room: No visitors with the exception of pediatric patients who may have one parent or guardian accompany them.
  • Same-day Surgery: One unique, healthy companion before, during, and after surgery.
  • Imaging/Lab/Rehab: One visitor is allowed for patients under the age of 18 or for patients who need physical assistance.

Visitors are not allowed for patients with or suspected of having COVID-19 at any of our outpatient locations.

Per CDC guidance, all visitors are required to remain masked at all times in healthcare settings, including when on Centinela Hospital property, even when in a patient's room. In an effort to enforce this critical pandemic precaution, visitors are not allowed to eat or drink indoors at any time, including in lobbies, public areas or inpatient rooms. Exceptions will be made in the following inpatient areas: Labor & Delivery, Post-Partum, NICU and Pediatrics.

Effective immediately and until further notice, we are restricting outside food delivery to our patients.

If you have a family member or loved one currently receiving inpatient care at Centinela Hospital, we encourage you to use electronic communications, such as FaceTime and Skype, as often as possible. Our staff members are always available to help coordinate these virtual visits.


Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.


Community Health Bulletin

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
  • Visitors do not need to be designated in advance by the patients. Unvaccinated visitors returning from international travel should quarantine and not visit the hospital until quarantine is completed; fully vaccinated visitors, however, do not need to quarantine after travel.
  • Each visitor, regardless of their vaccination status, will be screened for fever and COVID-19 symptoms; must wear a face covering upon entry and at all times within the facility; must wear other personal protective equipment (PPE) as appropriate while in the patient's room; and must physically distance from healthcare personnel and other patients/residents/visitors that are not part of their group at all times while in the facility.
  • All visitors and support persons must stay in the patient's room. Visitors and support persons should be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case. Visitors and support persons must wear a face covering upon entry and at all times within the facility, and must comply with any health facility instructions on PPE while in the patient's room. Visitors should maintain physical distancing from other visitors not from the same household as well as from the facility healthcare personnel at all times.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.